Refund policy

Last updated: September 29, 2026

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We want you to love your Evermemory orb. If something isn’t right, here’s how we can help.

Returns

You can request a return within [30] days of receiving your order. Items must be unused, in their original packaging and in the same condition you received them. Please keep your proof of purchase.

How to start a return

Email us at [support@yourdomain.com] with your order number. We will send you return instructions and the return address. Returns sent without contacting us first cannot be accepted.

Damaged or defective items

Please check your order on arrival. If it is damaged, defective or you received the wrong item, contact us within [7] days with photos and we will arrange a replacement or refund at no cost to you.

Exchanges

The quickest way to get a different item is to return the one you have and place a new order once the return is accepted.

Non-returnable items

• Gift cards
• Personalized or custom-made items
• Sale items, unless defective

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds go back to your original payment method within [10] business days. Your bank may need extra time to process it.

EU right of withdrawal

If you live in the European Union, you may cancel your order within 14 days of receipt without giving a reason, subject to the conditions above.

Contact

[Company name], [address], [support@yourdomain.com]